Poor internet connectivity and a legacy infrastructure was holding back the firm’s expansion plans amidst the pandemic.

Malaysian money exchange and remittance services provider MaxMoney was using a legacy technology infrastructure that could not scale to support the company’s growth.

Additionally, the company’s branches are mostly situated in locations with poor internet connectivity (only one or two megabytes of data transmission per second). The system’s slow performance had become a hurdle to the company’s business expansion plans.

The firm decided that it needed technology that was always-on and always able to deliver quick responses when required. After adopting digital transformation, it now runs 60 virtual machines (VMs), production systems, mission-critical databases and development operations on a ‘hyperconverged architecture’ that support the company’s mission-critical applications, including its email server as well as its money changer and currency wholesale applications.

Besides 100% availability, the system now runs with greater efficiency and flexibility. Response time to database queries from the branches has been reduced from two minutes to less than five seconds, eliminating the chance of a server timeout and allowing service agents to help more customers each day. In fact, the firm has witnessed 100% system availability and increased response time for digital services at their branches, allowing the firm to serve more customers in a day.

Furthermore, the firm’s migration to a private cloud was completed within a week. Despite having no prior experience with their new system, MaxMoney’s IT team had found the platform straightforward and easy to use.

No more ‘troubleshooting all the time’

Said the firm’s CTO, Mohd Izzairi Yamin: “Customer experiences are the crux of our business. We needed an agile, flexible and secure platform that allowed us to deliver efficient and exceptional customer service, while freeing us up to innovate and scale our business.

One of the firm’s engineers added: “All the information we need to ensure that our systems are running smoothly is easily accessible on a single pane of glass. The notification system has been a great help as well. Instead of troubleshooting all the time, we are now alerted by notifications if a problem arises. Our time can now be better invested towards innovating and building our digital services.”

Yamin said he chose to implement the infrastructure from Nutanix for its comprehensive solution suited to his firm’s need for ease of use and cost-efficiency. Also, it integrated many capabilities that were separately chargeable in other solutions.

With the new system in place, MaxMoney now has the flexibility to move data from one server to another seamlessly. This ensures redundancy, load balancing and security of its data. The firm says it is now in a better position to store and protect customer information, as well as ensure compliance to data privacy and security regulations.

Avinash Gowda, Country Manager, Malaysia, Nutanix said that many businesses in the financial services sector are digitalizing to meet evolving consumer demands: “Today, we are pleased to partner with MaxMoney to help the company modernize its IT infrastructures and up the ante in delivering exceptional customer experiences. With the Nutanix platform, MaxMoney is empowered to become more technologically-nimble and better able to capitalize on market opportunities.”