The new feature is set up to determine if there is a high likelihood that the customer is making a card payment as part of a scam, and if so, decline the payment. Next:

    • The customer is protected from performing other similar payments and sent through a “scam intervention flow” within the app. During this phase the customer needs to provide some additional information about the transaction being attempted, with the goal being to check whether the customer is under a scammer’s spell and guidance.
    • Then, the customer is shown specific scam educational stories to be reminded to think in-depth before making the payment.
    • The app can also redirect the customer into a chat with a fraud specialist online, who will then ask the customer further questions in order to determine what other advice is needed.