Third, 68% of respondents indicated that they knew or suspected that they had ever been a victim of online fraud or identity theft, or that they know someone who had been affected. Respondents from the US were most likely to indicate they had been direct victims of fraud (39%) either knowingly or by suspicion, and 51% those in Singapore reported knowing a victim: the highest rate among the survey population. Also:

    • 46% of the respondents who were (or suspected they were) a victim of online fraud or identity theft had indicated the ordeal was a minor inconvenience. Also, 32% indicated it had caused significant problems and several hours of administrative work to resolve; while 14% described it as a “traumatic experience”.
    • Regardless of whether they had been a victim of fraud or identity theft, most respondents indicated “daily worries” about falling victim to data breaches (79%) and account takeover attacks (77%).
    • More than 80% of Singapore respondents indicated they would be willing to spend more time on identity verification if those measures improve security in industries including financial services (85%), the sharing economy (85%), healthcare (85%), government (84%), travel and hospitality (84%), retail and ecommerce (83%), social media (82%) and telecoms (82%).
    • When creating a new online account, respondents from all four markets indicated “taking a picture of their ID and a live selfie” would be the most accurate form of identity verification (21%), while “creating a secure password” was a close second (19%).

According to Stuart Wells, Chief Technology Officer, Jumio, the firm that commissioned the survey: “As GenAI advances, the incidence of deepfakes continues to rise, revealing a significant gap in our collective ability to detect these deceptions. This continued overconfidence underscores the critical need for stronger public education and more effective technological solutions. It’s essential that businesses and consumers collaborate to enhance digital security measures to effectively prevent identity fraud.”