A government-supported safety technology platform has launched an app to make its affordable security services accessible to vulnerable groups and firms.

The government of Malaysia has taken various steps to improve safety and security in the country, including increasing police presence and implementing crime prevention initiatives. However, it is still important for communities to converge and protect the vulnerable while fighting crime and boosting security.

One notable case study of this community-led security is the Code 7, touted as the world’s first community response and safety technology platform. Aligned with the Malaysia Madani concept led by Prime Minister Datuk Seri Anwar Ibrahim, the platform has launched a protection app to integrate community response services into one single platform.

The Code 7 Protection app is aimed at promoting prosperity (kesejahteraan in Malay) and compassion (ihsan), as it provides assistance to those in need: including the less fortunate and people with disabilities. Anyone or any firm that downloads the app and subscribes to the platform will be able to request unlimited community response services at affordable rates starting at just RM35/month. This is cheaper than many commercial security services in the country.

Some of the app’s features include fuss-free, Respond-to-Protect (RTP) services, real-time location tracking of responders, and two-way communication with responders in case of emergency situations requiring immediate assistance. If any users or responders detect or suspect the existence of a potential threat, they will be able to use the app to request for home protection and scheduled patrolling.

A growing protection ecosystem

Imagine being part of a vulnerable community where you constantly worry about your safety and the possibility of becoming a victim of crime or accidents. This app is a much-needed safety tool that can be a life saver in times of emergency. It allows people from vulnerable communities to quickly access assistance from their community, ensuring that they receive the help they need as soon as possible.

According to Dato’ Patrick Ong Kee Seng, Founder, Code 7: “As of 2023, we have registered over 4,000 responders across the nation who are trained to handle the highest standards of community response measures and a variety of security situations. The majority of them are retired military personnel veterans who have undergone extensive training to ensure they are fully equipped to handle emergencies and security threats in a timely and effective manner. We are also extending opportunities to over 128,000 veterans of the Malaysian Armed Forces (MAF), as well as any Malaysians from the ages of 18 to 60, to join our responder team and enhance Malaysia’s safety and security standards.”

The platform has also joined forces with 13 security firms with a shared goal of creating a safer community in Malaysia. The company hopes to recruit more security companies to their network by the end of the year.

Dato’ Patrick also noted that the firm is working to extend coverage to a broader range of Malaysian customers, including those in Sabah and Sarawak: “We hope to help as many people in Malaysia as possible and give them the assurance that comes from knowing they have a dependable community response, safety and security provider looking out for them.”