Noriko Takasaki, Security Director, Assistance (Asia), International SOS

NK: Organizations can undertake risk assessments with risk professionals on any existing and potential crisis that may affect them. Risk professionals will be able to provide an expert perspective of the type of crisis that would be more pertinent to individual organizations, as well as how a particular crisis could develop in the future. Also:

  • Crisis and business continuity plans should utilize an “all hazards” approach, which includes highlighting known and potential threats caused by specific crises, with scenarios encompassing likely and unlikely worst-case scenarios.

  • Organizations can work together with technology firms to develop digital solutions that can align with their business objectives. For instance, they can leverage technology to monitor and track the multitude of crises taking place around the world, understand the health and security landscape to prepare employees on business travel, and leverage fact-checking capabilities to counter AI-generated disinformation.

  • It is also important for organizations to have a good understanding of the individual profiles of their employees. Factors such as age, gender, and overall well-being may necessitate different levels of responses to any crises.