Indonesia Immigration & Seaport Authorities enhances security and speeds up border control queues at Batam Center with HID facial recognition system.

Batam Center is one of the most-trafficked border spots between Indonesia, Singapore and Malaysia. Approximately 500,000 people move across Batam’s five seaports each year. 

Extremely long wait queues for international departures and arrivals were a severe pain point for the port. The root cause was the outdated manual process of handling identity verification for the tremendous number of passengers moving through the center.

Officials sought an intuitive, contactless solution to automate border control, process passengers faster and improve the traveler experience. They also required a system with strong security measures and high performance in challenging lighting to accommodate varying traffic control and conditions. 

The Indonesia Immigration & Seaport Authorities recognized that facial recognition is fast, seamless and secure, and offers a contactless approach for identity verification. Find out what happened next…

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