Whitepaper: The True Cost of FreeWhile everyone is delighted with free remote support tools, it is best to consider the unexpected consequences of it for your company in the long term.
Thinking of using basic and free remote support tools for your highly technology-dependent organization? Think about it again.
While free tools are forever engaging, you might want to ask yourself this: Is my company getting the specific service that we need from these tools?
Free tools come with costly consequences in the long run: Lack of security, less flexibility, and decreased productivity from limited features. The cost?
“According to the Metrics That Matter 2016 ITSP Benchmarking Study, 52% of companies report wasting as much as five hours per week on tasks such as entering data into multiple systems, scheduling and dispatching techs, capturing billable hours, and managing disparate operating systems.”